EXTRA VISIBILITY TAKES CERTAS TO THE NEXT LEVEL
Certas is the largest independent fuel and lubricant distributor in the UK, with more than 1,000 tankers working out of a network of 130 depots. Certas, which has more than 2,500 employees, also operates under the Gulf brand at over 900 retail forecourts.
Having been familiar with different processes in previous jobs, drivers sometimes found it difficult to improve their productivity and efficiency, most importantly when it came to paperwork compliance and also delivery standards.
Certas had also relied on drivers themselves for updates on location, status and timings, meaning drivers often lost time and focus due to the amount of reporting in to their fleet managers – leading to slower deliveries and less accurate reporting.
The challenges Certas faced, provided an opportunity to bring in TouchStar to improve several processes, most importantly ensuring compliance and boosting customer service.
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